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Telehealth vs. Telemedicine: What You Need to Know

Updated: May 23, 2023

Telehealth vs. Telemedicine

Telehealth and telemedicine have become popular buzzwords in the world of healthcare in recent years, but what do they actually mean, and what's the difference between the two? With the ongoing COVID-19 pandemic pushing many healthcare providers to explore alternative means of delivering care, understanding the nuances of telehealth and telemedicine has become more important than ever.

Telehealth vs. Telemedicine: What's the Difference?

While the terms telehealth and telemedicine are often used interchangeably, they actually refer to two distinct but related concepts. Broadly speaking, telehealth encompasses a wide range of healthcare services that are delivered remotely, typically through the use of technology such as video conferencing, remote monitoring devices, and mobile health apps. Telemedicine, on the other hand, specifically refers to the provision of clinical care services using telecommunication technology.

In simpler terms, telehealth pertains to various forms of healthcare that can be administered remotely, whereas telemedicine specifically involves using technology to offer clinical care services.

Types of Telehealth Services

Telehealth is a broad term that encompasses a variety of services, including virtual consultations. Through video conferencing, phone or chat, patients can consult with their healthcare providers without physically going to their office, which can be particularly advantageous for those who face mobility challenges, live in remote regions, or find it difficult to travel.

Telehealth services can also extend to the remote monitoring of patients. Vital signs and health information like glucose levels, blood pressure, and heart rate. This data can be transmitted in real-time to healthcare providers, giving them the ability to keep track of patients' health status and intervene as necessary.

Mobile health (mHealth) applications are also a part of telehealth. These apps enable patients to monitor their health status, access educational resources, and communicate with their healthcare providers from their smartphones or other mobile devices.

Health Information Exchange (HIE) refers to the secure sharing of patients' medical data among healthcare providers, irrespective of their location. This enables patients to receive high-quality care that is well-coordinated, even if they consult multiple providers.

Benefits of Telehealth

As a physician, I have witnessed firsthand the benefits of telehealth for patients, particularly during the COVID-19 pandemic. Telehealth provides numerous advantages for both patients and healthcare providers. These benefits include increased access to care, which can overcome barriers to healthcare like distance, mobility issues, and a shortage of healthcare providers in certain areas.

Increased access to healthcare is one of the most major benefits of telehealth. People in outlying or rural locations may lack access to experts and medical facilities. These people may obtain medical treatment from the comfort of their own homes thanks to telehealth. This is especially crucial for people with chronic diseases who need to see their doctor frequently.

Telehealth can also help to reduce healthcare costs for both patients and healthcare providers. Patients can save money on transportation and missed workdays, while healthcare providers can save on overhead costs associated with maintaining a physical office.

Lastly, telehealth has been shown to improve overall health outcomes. Most patients with access to telehealth are able to have more frequent appointments. As a result, especially those individuals with chronic diseases, these patients are able to manage their conditions more effectively. Telehealth also improves outcomes by making it easier to identify health issues earlier. By identifying issues earlier, the result is that patients can be treated earlier.

Using telemedicine, patients can be monitored remotely, including vital signs.
Using telemedicine, patients can be monitored remotely, including vital signs.

Types of Telemedicine Services

Telemedicine specifically refers to the use of technology to deliver clinical care services, such as:

Teleconsultations: These are virtual consultations with healthcare providers, during which patients can receive diagnoses, prescriptions, and other clinical services.

Remote monitoring: Telemedicine can also include remote monitoring of patients' health status, such as monitoring their heart rate or blood pressure, to detect any changes that may require intervention.

Teleprocedures: Some medical procedures can be performed remotely using telemedicine, such as teledentistry, which allows dentists to examine and diagnose patients remotely.

Benefits of Telemedicine

Telemedicine is a healthcare option that offers numerous benefits for both patients and healthcare providers. Among these benefits is improved access to healthcare services, especially for those residing in remote or underserved areas. Moreover, telemedicine has the potential to optimize clinical workflows by enabling healthcare providers to see more patients in a shorter amount of time and minimizing administrative tasks.

Furthermore, telemedicine has the potential to generate cost savings as it eliminates the need for patients to travel to healthcare facilities in person, reducing transportation expenses. Additionally, it can minimize hospital readmissions by facilitating more frequent and thorough monitoring and management of chronic illnesses.

Challenges and Limitations of Telehealth and Telemedicine

As a physician, I recognize the many benefits of telehealth and telemedicine for patients, especially during the COVID-19 pandemic. However, it is important to acknowledge that there are also limitations to these services.

As with any new technology, telehealth has its limitations. One of the most significant is the inability to conduct a physical examination remotely. While virtual consultations can be beneficial in managing certain medical conditions, there are instances where a hands-on examination is crucial for an accurate diagnosis and appropriate treatment plan. For example, physicians may need to listen to a patient's heart or lungs, palpate a painful area, or visually assess a wound. These physical exams simply cannot be conducted from a remote location and require an in-person visit to a medical facility.

Another limitation of telehealth is that users are forced to rely on technology. For example, doctors and patients must have access to a computer and a reliable internet connection. When conducting telehealth visits by video, users must have a high-speed internet connection, which isn't available in all locations. In addition, computers can malfunction, internet outages can occur, causing delays or interruptions while adding to the burden of implementation.

Lastly, coverage for telehealth visits varies widely, depending on the insurance company. After the COVID-19 pandemic, insurance companies are likely to place more restrictions on the use of telehealth visits. Those patients who aren't covered will be forced to pay out-of-pocket for these visits, potentially placing more financial hardship on patients requiring treatment.

Best Practices for Implementing Telehealth and Telemedicine Services

To maximize the benefits of telehealth and telemedicine services and minimize their challenges and limitations, physicians taking care of their patients via telehealth should follow a few best practices:

Choose the right technology: Doctors and other healthcare providers should choose telehealth software that is reliable, secure, and user-friendly. The ideal software can be used on any device (Mac, PC, Android, iPhone, etc.). This may require some research and testing to determine which platforms and devices work best for their patients and their day-to-day operations. Even still, technology is constantly improving and updating, so choosing the right telehealth platform may take a lot of trial and error.

Ensure privacy and security: Under HIPAA, healthcare providers have a legal obligation to take appropriate steps to protect patients' privacy and ensure the security of their patient's data. Telehealth brings with it the need for additional protections. For example, it is critical for healthcare providers to use a software that is HIPAA compliant.

Train staff and patients: To ensure that telehealth and telemedicine services are used effectively, healthcare providers should provide comprehensive training and support to both staff and patients. This should include training on how to use the technology, how to access support resources, and how to communicate effectively while delivering healthcare remotely.


Telehealth and telemedicine are two related but distinct concepts that offer significant benefits for patients and healthcare providers alike. While they come with some challenges and limitations, with careful planning, implementation, and training, healthcare providers can successfully integrate these services into their clinical workflows and deliver high-quality care to patients, even in the most challenging circumstances.

Here at Black Tie Health™, we offer preliminary consultations via telehealth for only $99. During these consultations, we can discuss treatment options, write prescriptions, and order tests - all of it done online. We can also help you with information on which dietary supplements are likely to be best for your specific medical situation, as well as provide you with recommended dosages.

Telehealth appointments can be made using the "Book Now" button below.

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